Choosing a veterinary practice
Choose the right vet for your pet with our guide to practice types, costs, emergency care, and more.
Your vet partnership
A strong relationship with your veterinary practice is key to keeping your pet healthy and happy.
Our guidance for pet owners explains your responsibilities, your vet team’s professional obligations, and offers practical tips for working together effectively.
Can’t find what you need? Our dedicated advice team is ready to help: call 020 7202 0789 or email [email protected].
How to choose a veterinary practice
I’ve found a practice I like – what next?
Chosen a vet? This guide explains your pet’s care, treatment, and how fees and payments work.
Who's who in your veterinary practice
From specialist vets to practice managers, the professionals who help keep animals healthy.
Shared responsibilities
A strong partnership with your vet helps your pet thrive. Learn what vets must provide and your responsibilities as an owner.
What to expect from your veterinary practice
Treatment and care
Clear guidance on treatment, costs, and your rights helps you care for your pet with confidence.
Prescription medication
Understand pet prescriptions and make safe, informed choices when buying your pet’s medicines.
Emergency and out-of-hours care
Learn how to access emergency care and the steps you should take if your pet needs urgent treatment.
Fees and pricing
Understand veterinary fees and payment options, so you can make informed, confident decisions for your pet’s care.
Giving feedback
Share positive feedback
Had a great experience with your vet? Thank them, share your story, or even nominate them for an award.
Concerns about veterinary care
Concerned about the care your pet received? Learn how to raise a concern, what the RCVS can investigate, and what other options are available to you.
I’ve found a practice I like – what next?
Chosen a vet? This guide explains your pet’s care, treatment, and how fees and payments work.